Returns & Refunds
Every arrangement is carefully prepared to ensure it arrives fresh, elegant, and in perfect condition. Due to the perishable nature of flowers, returns are limited—but your satisfaction remains our priority.
Perishable Products
As flowers are natural and time-sensitive, we do not accept returns once an order has been delivered. Each bouquet is made fresh and cannot be restocked or resold.
Quality Concerns
If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery with clear photos of the arrangement.
After review, we will offer an appropriate resolution, which may include:
- A replacement arrangement
- Store credit
- A partial or full refund (where applicable)
Order Issues
If there is an error with your order (incorrect item, missing product, or delivery issue), please notify us as soon as possible so we can resolve it promptly.
Cancellations
Orders may be cancelled or modified only if requested before preparation or dispatch.
Once the order is being prepared or has been shipped, cancellations may no longer be possible.
Delivery Problems
We are not responsible for failed deliveries due to incorrect addresses or unavailable recipients. However, we will always try to assist in resolving such situations whenever possible.
Natural Variations
Please note that flowers are seasonal and natural products. Slight variations in color, size, or bloom may occur, but we always maintain the overall style and quality of the arrangement.